Assess
Current-state review
Read the live path and one recent incident. Say what the system can predict today, and which pages still have no owner.
Consulting firm · North Texas · Remote by default
HK Harris designs predictive and agentic IT operations programs.
We are a specialist consultancy. We join telemetry, cut noise, and leave a path an operations team can run. You keep the platform. We do not sell one from this site.
Financial operations
Telecom
Communications providers
Enterprise platforms
Regulated programs
Practice areas
All services
Build the program
Correlation and discovery
Join signals across tools. Make scan ranges match the live estate. Certify gear that is not on a vendor supported list.
Transfer
Predictive and agentic ops
Earlier warning where the data supports it. Recommended actions with a named owner. Guardrails so automation does not outrun trust.
Selected work
How the firm runs an engagementLarge financial institution
Event noise and the ticket path
A busy event bus and a service desk that no longer trusted pages. We mapped firing rules to owners, cut orphan alerts, and proved the remaining pages against a recent outage.
Telco in LatAm
Discovery that matches the live network
Inventory and scan ranges that did not match what ops managed. We rebuilt discovery assumptions and left a certification path for non-standard devices.
CSP in the Southeast US
Hybrid collectors and flow
Cloud edge plus on-prem routers. Metrics in one tool, flows in another. We joined the path a customer session takes and dropped volume nobody queried.
ASEAN enterprise
Multi-tenant onboarding
New tenants stalled on credentials and scan ranges. We wrote the client-side list first: subnets, SNMP access, ticket groups, and what “accepted” means.
Regulated US program
Operations platform under control
A platform that had to live in a controlled account. Assumptions, access lists, and acceptance tests written so an audit trail and an incident could both be answered.
Network operations
Collectors that can reach the gear
Discovery claimed coverage the firewalls did not allow. Reachability went on one page: ports, sources, and who approves a change.
The firm takes a slice, not a retainer to watch screens.
If the next incident would look like the last one, start with a current-state review.
Contact HK Harris